Return Policy
Return Policy
At Crizon, customer satisfaction is important to us. We aim to provide high-quality gaming products, accessories, and custom PC builds. Please read our return policy carefully before making a purchase.
Eligibility for Returns
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Returns are accepted within 7 days from the date of delivery.
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Items must be unused, uninstalled, and in original condition, with all original packaging, accessories, manuals, and invoices.
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Products showing signs of use, damage, or tampering are not eligible for return.
Non-Returnable Items
The following items are not eligible for return or refund:
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Custom-built PCs or customized configurations
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Software, games, or digital products
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Items damaged due to misuse, improper installation, or electrical issues
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Clearance or discounted items (unless defective)
Defective or Damaged Items
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If you receive a defective or damaged product, please contact us within 48 hours of delivery.
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Proof such as photos or videos may be required for verification.
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Approved cases may be eligible for replacement or store credit.
Return Process
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Contact our support team with your order number and reason for return.
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Once approved, return instructions will be shared.
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Items sent without prior approval may not be accepted.
Refunds
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Refunds (if approved) will be processed within 7–10 business days.
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Shipping charges are non-refundable, unless the return is due to our error.
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Refunds will be issued using the original payment method or as store credit.
Return Shipping
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Customers are responsible for return shipping costs unless the product is defective or incorrectly shipped.
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Crizon is not responsible for items lost or damaged during return shipping.
Contact Us
For return requests or questions, please contact us:
📞 Phone: +974 5209 7620
📧 Email: info@crizonecomputer.com